Privacy Policy
LAST UPDATED: January 5, 2026
1. Introduction
Welcome to Fortress MSP (“we,” “our,” or “us”). We provide managed IT, cybersecurity, and compliance services to professional services firms and growing businesses. We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (fortressmsp.com) or engage with our services.
2. Information We Collect
We collect information to provide better services and ensure the security of our clients. This includes:
- Personal Identification Information: Name, email address, phone number, company name, and job title when you fill out a form, request a Risk Assessment, or contact us.
- Technical Data: IP address, browser type, operating system, and usage data when you navigate our website.
- Service Data: If you become a client, we collect necessary system information to provide managed services (managed via our Master Services Agreement).
3. How We Use Your Information
We use your data for legitimate business purposes, including:
- Service Delivery: To conduct Risk Assessments, manage your IT infrastructure, and provide support.
- Communication: To contact you regarding your inquiries, appointment scheduling, and security alerts.
- Security & Compliance: To detect, prevent, and address technical issues or security breaches.
4. SMS & Communication Consent
By providing your phone number, you consent to receive calls or text messages from Fortress MSP regarding your account, scheduled appointments, or urgent security notifications. Message and data rates may apply. You can reply STOP to opt-out of SMS messaging at any time. We do not share your phone number or opt-in consent with third parties or affiliates for marketing purposes.
5. Data Sharing & Security
We do not sell your data.
We only share information with trusted third-party vendors (Processors) who assist us in operating our services, such as:
- Core Infrastructure: Microsoft Azure / 365.
- Security Partners: ThreatLocker, Huntress, Kaseya (for RMM/PSA tools).
- Billing: ConnectBooster.
These partners are bound by confidentiality agreements and are prohibited from using your data for any other purpose. We may also disclose information if required by law or to protect the rights and safety of Fortress MSP or our clients.
6. Our “Fortress” Security Measures
We implement enterprise-grade security measures to protect your data, including “Zero Trust” access controls, encryption, and continuous monitoring. While no internet transmission is 100% secure, we maintain industry-leading standards to minimize risk.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (“Right to be Forgotten”).
- Opt-out of marketing communications.
To exercise these rights, please contact us at info@fortressmsp.com.
8. Contact Us
If you have questions about this policy or our privacy practices, please contact us:
Fortress MSP
213 S Chillicothe St.
Plain City, OH 43064
(614) 379-2250
info@fortressmsp.com